FAQ

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FAQ

How do I pay for library fines and fees using Online Payment?

 

1. Go to the website "HKUL Fines and Fees Online Payment", choose the appropriate login type.

online payment step 1

 

2a. For current patron, log in by entering your HKU Portal UID / library card number and PIN.

online payment step 1

 

2b. For non-current patron, log in by entering your university card number (for HKU Staff/Students) / library card number and your surname.

online payment step 1

 

3. Select the fines / fees to be settled and click "Submit"

online payment step 2

 

4. Check the total amount and click "Confirm"

online payment step 3

 

5. Select a payment method (Credit card or Mobile Payment)

online payment step 4

 

6a. Credit card

  • i. Enter your credit card information and click "Pay now"

online payment step 5

 

  • ii. You will be directed to the payment receipt page. A payment receipt will also be sent to your email.

online payment step 6

 

6b. Mobile payment

  • i. Select a mobile payment method

online payment step 7

 

  • ii. Open your mobile payment APP (e.g. Alipay) and scan the QR code to pay.

online payment step 8

 

  • iii. Click "Back to merchant" after successful payment.

online payment step 9

 

  • iv. You will be directed to the Payment receipt page. A payment receipt will also be sent to your email.

online payment step 10