What is Text a Librarian?

Text a Librarian is part of Ask A Librarian service that enables HKUL users to send questions to and receive answers from Reference Librarians by using the text message feature of their mobile phones.

Who can use the service?

The service is only offered to registered HKU / HKU SPACE staff, undergraduate students, postgraduate students, alumni and Circle of Friends members.

When are the Operating Hours?

We will respond to enquires from 9:00 am to 5:00 pm from Monday to Friday. The turnaround time for an actual response to an enquiry will be up to 4 hours. SMS enquiries received after 5 pm on weekdays, Saturdays and Sundays and on public holidays will be attended to the next working day. If you do not receive a reply within 4 hours during weekdays, please call us at 2859-2203 or email us at hkulref@hkucc.hku.hk.

Please be aware that some SMS messages can be delayed or even fail due to problems with the connections between different telephone carriers.

When should you use the service?

The service is good for asking quick, simple questions that can be answered in short responses (160 characters or less). Questions that require lengthier responses or reference help should be directed to the Ask A Librarian e-mail reference service. Questions that require immediate answers should be directed to our telephone reference service at 2859-2203.

What do you need to use the service?

To use the service, you will need a mobile phone that is capable of sending and receiving text-messages.

What does the service cost?

HKU Libraries does not charge for this service, but charges from your provider may apply. These charges vary from plan to plan and from telephone provider to provider.

HKU Libraries does not take any responsibility for any charges your mobile phone provider may assess you for sending or receiving messages while using this service.

What kind of information should I supply?

Text your question and your email address. The Libraries will reply by email when the answer exceeds the limited text message space.

Feedback

You may send your comments, concerns, and suggestions to hkulref@hkucc.hku.hk

Important : Please read the HKU Libraries' Personal Information Collection Statements.